MERLIN Service Packages
Invest in time to enhance the value of time.
As your partner in the successful implementation of IIoT strategies, MEMEX offers a variety of cost-effective service packages to assist you in your Smart Manufacturing projects.
- Bronze
- Package Level
- Equivalent Cost
- Additional Hours
- Remote Maintenance
- $5,320
- Bronze
- 38 Hours
- $140/hour
- 2 Hours
- Yes
- $5,320
- Silver
- 75 Hours
- $125/hour
- 3 Hours
- Yes
- $9,375
- Gold
- 120 Hours
- $100/hour
- 4 Hours
- Yes
- $12,000
- On-Demand
- Minimum 2 Hours
- $150/hour
- –
- Yes
- –
Features & Benefits
Services Available:
- Software usage and configuration support
- Training
- Ad-Hoc web/phone based remote support
- Encrypted remote assistance
- Server installation and maintenance
- Remote configuration
- DNC configuration
- Barcode scanning configuration and installation support
- RFID engineering and installation support
- Removal of old Work Order per specified rules
- Run Performance reports and identify products with bad standard cycle time
- Report creation
- 24/7 MERLIN alerts via LogMEIn
- ERP connector consultative services
- Consultative engineering and automation services
- Collaboration with Project Lead engineer
- Access to MEMEX Customer Portal
Next Steps
Book an Appointment
Talk to a MEMEX representative
Attend a Webinar
Watch a live MERLIN demo
How to
Buy
Find a dealer or buy direct
Learn
More
Download feature sheet