MERLIN Service Packages

Invest in time to enhance the value of time.

As your partner in the successful implementation of IIoT strategies, MEMEX offers a variety of cost-effective service packages to assist you in your Smart Manufacturing projects.

  • Bronze
  • Package Level
  • Equivalent Cost
  • Additional Hours
  • Remote Maintenance
  • $5,320
  • Bronze
  • 38 Hours
  • $140/hour
  • 2 Hours
  • Yes
  • $5,320
  • Silver
  • 75 Hours
  • $125/hour
  • 3 Hours
  • Yes
  • $9,375
  • Gold
  • 120 Hours
  • $100/hour
  • 4 Hours
  • Yes
  • $12,000
  • On-Demand
  • Minimum 2 Hours
  • $150/hour
  • –
  • Yes
  • –

Features & Benefits

Services Available:

  • Software usage and configuration support
  • Training
  • Ad-Hoc web/phone based remote support
  • Encrypted remote assistance
  • Server installation and maintenance
  • Remote configuration
  • DNC configuration
  • Barcode scanning configuration and installation support
  • RFID engineering and installation support
  • Removal of old Work Order per specified rules
  • Run Performance reports and identify products with bad standard cycle time
  • Report creation
  • 24/7 MERLIN alerts via LogMEIn
  • ERP connector consultative services
  • Consultative engineering and automation services
  • Collaboration with Project Lead engineer
  • Access to MEMEX Customer Portal

Next Steps